A controller development strategy can aim to cross train controllers to be able to work across up to four different control desks. The renumeration structure also rewards controllers for being deemed competent to operate additional desks, however does not appear to recognise controller expertise. This strategy has the potential benefits...
Distractions during critical work
Distraction during safety critical tasks can reduce human performance and results in quality and / or safety impacts to the work. Vulnerability to distractions is especially critical for routine tasks and an individual will be likely utilising ‘fast thinking’ (intuition) decision making, which effectively reduces the cognitive load by chunking...
Skill acquisition, maintenance and decay
Monitoring skill acquisition and decay plays an important part in ensuring competency for safety critical tasks. Many industries have imposed parameters. For example: Office of the National Rail Safety Regulator (ONRSR) require a verification of competency if a control room operator has not worked as a control room operator for...